SITE POLICIES

Customer Service

STOCKMAN SUPPLY
PO Box 528, Whitehall, MT 59759
stockmansupply@outlook.com
Phone: (406)287-5806

Shipping Policy

Domestic Shipping - We ship flat-rate USPS Priority. Shipping charges are posted at the top of the store pages.
 

  • DeSaye Whips: DeSaye whips are custom orders, hand-braided to customer specifications. Order fulfillment time will vary from a minimum of 2 weeks to as long as 2+ months. Estimated time will be provided when you order. Be sure to order early if needed by a specific date.


International Shipping - We ship internationally. Flat rates are posted at the top of the store pages.

Late or Missing Packages - We cannot be responsible for packages once they have been accepted by the carrier and are out of our control. Tracking is included for the shipment, and we suggest you check your Tracking number first.  USPS will not accept claims until 15 days have passed. Let us know if you haven't received your package within 10 days, and we will follow up from our end as well.

Stock Status - DeSaye Whips are not kept in stock since they are custom built per customer specifications.

Cancellations -  If you cancel before your purchase ships, we will refund your payment minus a $5 recovery fee for our card charges. If the order has already shipped, it cannot be canceled.

We Accept

  • Credit Cards: Visa, MasterCard, American Express, Discover, and Diners Club; or Paypal

Returns and Exchanges

30-DAY RETURN POLICY

We love making our customers 110% satisfied! Unfortunately, things can happen, so we do our best to work things out. Please take the time to review our return/exchange/refund policies.

DeSaye Whips:  Since whips are custom braided according to customer specifications, returns are not generally accepted. If the whip does not meet the specified parameters, contact Stockman Supply for a resolution. stockmansupply@outlook.com
.

Any return must be pre-authorized, and the customer is responsible for the return postage unless Stockman Supply made an error. Returns for in-store credit or exchange only.

updated May 2021

Terms of Use

Care is taken to insure all items are represented as accurately as possible. Since items are displayed on monitors and electronic devices, perceived color variations from the actual product can occur. By ordering online from stockmansupply.com, customer agrees that minor color variations are to be expected. If a product offered by STOCKMAN SUPPLY is not as described, your sole remedy is to return it post-paid in unused condition for exchange or store credit.
 

  • All content including graphics, images, text, and print descriptions, is protected under copyright law. Items may be shared via social sites and email using the provided buttons.

 

  • This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written consent of STOCKMAN SUPPLY.

 

  • This site is not intended for minors. If you are a minor, your parent must approve, and must make any transactions on your behalf.

 

  • By using this site, stockmansupply.com, user consents to store policies and to these Terms of Use.

Privacy Policy

STOCKMAN SUPPLY does not collect your personal information on this site unless you share it with us for the purpose of placing an order. Such information would include name, address, email address, and possibly, phone number. We limit use of that specifically collected information to direct communications with you as related to your order. We do not share your personal information with third parties. The only exception would be by legal constraint if required according to law.

Your sensitive payment information is not collected on this site. Your payment is processed via a secure pci-compliant payment gateway, that will also collect information necessary to process payment and shipping instructions. Please refer to stripe.com and wix.com to view their respective Privacy Policies.
 
We do not store any information about your visit other than to analyze and optimize your content and shopping experience through the use of cookies and anonymous search engine analytics.  You can turn off the use of cookies at anytime by changing your specific browser settings.

To request removal of any collected personal information exchanged during an order please use the contact information at the top of this page.

 

This Privacy Policy may be updated from time to time. Users should check frequently for updated policies.

updated May 2022